Freitas Plumbing and Water Heaters

Positive Aspects of Service: The majority of reviews highlight Freitas Plumbing's quick response times and ability to provide same-day service, particularly during plumbing emergencies such as water heater failures and major leaks. Customers frequently compliment the professionalism and friendliness of the technicians, especially Anthony and Kai, who are noted for their excellent communication ski... Read more

Positive Aspects of Service: The majority of reviews highlight Freitas Plumbing's quick response times and ability to provide same-day service, particularly during plumbing emergencies such as water heater failures and major leaks. Customers frequently compliment the professionalism and friendliness of the technicians, especially Anthony and Kai, who are noted for their excellent communication skills and efficiency. Many customers mention that the technicians not only completed their tasks promptly but also took the time to explain the work done and provided tips for maintenance.Value for Money: Many customers express satisfaction with the pricing, describing it as fair and competitive. They appreciate the transparent estimates provided at the beginning of the service, with several mentioning that the final bill matched or was lower than the initial quote. This transparency has helped build trust and confidence in the services provided.Quality of Work: Reviewers consistently express high satisfaction with the quality of the plumbing work completed. Many cite specific jobs such as water heater installations, repairs, and repiping projects that were handled professionally and effectively. Customers often remark that the technicians cleaned up thoroughly after the job, leaving no mess behind.Customer Service Issues: Despite the overwhelmingly positive reviews, there are a few critiques regarding customer service. Some customers experienced difficulties with follow-ups and responsiveness after service, particularly in instances where issues arose post-repair. A few critics pointed out frustrations about miscommunications regarding quotes or appointments, which led to a negative experience despite the quality of the work done.Overall Recommendation: A significant number of reviews conclude with a strong recommendation for Freitas Plumbing. Satisfied customers often state they would return for future plumbing needs and recommend the company to friends and family. The company's commitment to customer satisfaction and follow-up is appreciated, further enhancing their reputation as a trustworthy plumbing service. In summary, Freitas Plumbing and Water Heaters generally stands out for its responsive, affordable, and high-quality service, although minor inconsistencies in customer service communications were noted by a small number of customers, they seem to be overshadowed by overall positive experiences. Read less