County Plumbing & Rooter

The reviews indicate several recurring themes that characterize the customer experience with County Plumbing & Rooter:Poor Communication: Numerous customers report delays in communication, with many noting they had to follow up multiple times without receiving callbacks. Scheduling issues frequently arise, with technicians arriving late or not at all, and customers feel left in the dark regarding ... Read more

The reviews indicate several recurring themes that characterize the customer experience with County Plumbing & Rooter:Poor Communication: Numerous customers report delays in communication, with many noting they had to follow up multiple times without receiving callbacks. Scheduling issues frequently arise, with technicians arriving late or not at all, and customers feel left in the dark regarding appointment confirmations and service updates.Unprofessionalism: Customers describe technicians as rude, unprepared, and dismissive. Negative reports mention technicians walking into homes with dirty shoes, spending little time addressing issues, and exhibiting cocky attitudes. This behavior contributes heavily to the overall negative sentiment surrounding the company.Lack of Thoroughness and Expertise: Many reviews cite instances where technicians failed to properly diagnose plumbing problems, opting instead to charge customers without providing effective solutions. Some customers have reported that their plumbing issues persisted even after multiple visits, with other plumbing companies resolving the problems quickly after County Plumbing's inadequate attempts.Service Denial or Misrepresentation: Several customers noted their claims to the home warranty were misrepresented by County Plumbing, leading to denied requests for necessary repairs. This led to further frustration as customers felt they were being charged for services that were not completed satisfactorily.Reliance on Home Warranty Contracts: Many reviews suggest that County Plumbing primarily acquires jobs through home warranty companies, affecting the quality and urgency of service as they're often less inclined to provide good customer service when they Read less