Scott Harrison Plumbing and Heating

The reviews for Scott Harrison Plumbing and Heating illustrate a complex landscape of customer experience that reveals stark contrasts in sentiment.Positive Feedback on Technicians: Many customers praised specific technicians, especially Alex and Alvin, highlighting their expertise, professionalism, and courteousness. Reviews reflected that these technicians excelled in their roles by accurately d... Read more

The reviews for Scott Harrison Plumbing and Heating illustrate a complex landscape of customer experience that reveals stark contrasts in sentiment.Positive Feedback on Technicians: Many customers praised specific technicians, especially Alex and Alvin, highlighting their expertise, professionalism, and courteousness. Reviews reflected that these technicians excelled in their roles by accurately diagnosing problems and providing satisfactory solutions. A number of customers remarked positively on the interactions, mentioning the technicians' ability to explain technical issues effectively.Complaints About Pricing and Fees: A prevalent theme in the reviews is dissatisfaction with the company's pricing structure. Customers reported that service fees felt excessively high, with some citing experiences where they were charged exorbitant prices for relatively simple jobs. Notably, the $175 diagnostic fee that does not apply to service charges was a common point of contention, leading to feelings of being taken advantage of, particularly among less informed customers.Customer Service Issues: Numerous reviews pointed out significant flaws in customer service. Issues such as poor communication regarding appointment times, condescending attitudes from staff, and unresolved follow-up questions were noted consistently. Some customers felt their concerns were dismissed or not taken seriously, leading to an overall poor experience despite the technical service received.Mixed Experiences with Scheduling and Follow-Up: The operational efficiency of Scott Harrison Plumbing appeared to be inconsistent. While some reviews highlighted quick response times for urgent plumbing issues, others reflected frustrating delays waiting for appointments or callbacks. This inconsistency may have contributed to an overall distrust in the company's reliability.Loyalty and Retention Concerns: Several long-term customers expressed disappointment regarding recent experiences compared to years prior when the service quality seemed more reliable and trustworthy. Several loyal customers voiced concerns that the company's standards and responsiveness had declined, questioning future patronage. Overall, the reviews present a dichotomy Read less