De Jager & Reilly Plumbing & Heating

Positive Experiences: - A significant number of reviews commend De Jager & Reilly for their prompt and professional service. Customers have expressed satisfaction with the expertise of the technicians, including Doug and Leo, highlighting their efficiency in diagnosing issues and resolving them quickly. Many reviewers have mentioned long-term relationships with the company, emphasizing loyalty... Read more

Positive Experiences: - A significant number of reviews commend De Jager & Reilly for their prompt and professional service. Customers have expressed satisfaction with the expertise of the technicians, including Doug and Leo, highlighting their efficiency in diagnosing issues and resolving them quickly. Many reviewers have mentioned long-term relationships with the company, emphasizing loyalty and consistent quality over the years.Customer Service Strengths: - The reception staff, particularly Candy, received repeat praise for being friendly, efficient, and helpful. Many clients noted that she played a crucial role in the positive experiences they had with scheduling jobs and addressing concerns. The family-owned nature of the business adds a personal touch that resonates well with clients, making them feel valued and understood.Concerns About Communication: - Mixed reviews included complaints about poor follow-up and lack of communication, especially with jobs that required additional attention or those that left clients waiting for callbacks. One individual expressed disappointment over not receiving an expected return call after multiple attempts, indicating a possible need for better customer service protocols.Billing and Trust Issues: - Some reviews reflected concerns over billing practices and charges, where clients felt they were overbilled or faced unexpected costs. This prompted dissatisfaction and, in some cases, drew their trust into question. A few accounts of clients disputing charges highlight the importance of ongoing communication on pricing and clear billing practices.Emergency Response: - Many satisfied customers specifically noted the company's swift response to emergency situations, often arriving on short notice and effectively addressing urgent plumbing issues. This responsiveness has firmly established De Jager & Reilly as a go-to option for clients facing unexpected plumbing emergencies.Loyal Customer Base: - Beyond individual praise, it appeared that several clients have been using their services for many years, with some stating they would not consider hiring any other plumbing company. The recurring theme of trust indicates a strong brand reputation in the community and reliable service. In conclusion, while De Jager & Reilly Plumbing & Heating is generally well-regarded for its skilled work and customer service, improvements could be made in communication practices and billing transparency to enhance client satisfaction further. Addressing these areas could solidify their already positive standing in the community and ensure consistently excellent customer experiences. Read less