Top Rooter

The reviews indicate a polarized sentiment regarding Top Rooter. On the positive side, several long-time clients commended the company for its professionalism and efficient service. Reviewers often highlighted the quick response times, with multiple comments about how the company is always on time and ready to assist with plumbing needs. Customers shared experiences of successful emergency repairs... Read more

The reviews indicate a polarized sentiment regarding Top Rooter. On the positive side, several long-time clients commended the company for its professionalism and efficient service. Reviewers often highlighted the quick response times, with multiple comments about how the company is always on time and ready to assist with plumbing needs. Customers shared experiences of successful emergency repairs without issues long after the service was performed, emphasizing the reliability and expertise of the staff. Specific praise was directed towards individual employees, such as Jesse, highlighting their courteous and thorough approach during service engagements. Conversely, the negative reviews painted a starkly different picture, with customers expressing frustration over reliability and professionalism. One reviewer described a severe incident involving inadequate pipe repairs that resulted in significant water damage. Frustration was evident with claims of the company failing to show up as promised, lack of transparency regarding their capabilities, and perceived overcharging for services. These contrasting experiences suggest a potential inconsistency in service quality that could be influencing customer satisfaction. Overall, while many customers report a strong and positive experience with Top Rooter, a segment of the clientele has encountered serious issues regarding service reliability and repair quality. This division in sentiment could indicate a need for Top Rooter to address operational inconsistencies and quality control measures, particularly in managing appointments and ensuring adept repairs to maintain their positive reputation. Read less