Pure Water Plumbing, Inc.

In reviewing the available feedback, a few key sentiments emerge frequently among the customers:Communication Issues: One of the significant points of contention highlights the inadequacy of initial customer service communications. A reviewer reported a lack of knowledge from the person answering the phone, causing confusion about the services offered, as well as a discourteous interaction with a ... Read more

In reviewing the available feedback, a few key sentiments emerge frequently among the customers:Communication Issues: One of the significant points of contention highlights the inadequacy of initial customer service communications. A reviewer reported a lack of knowledge from the person answering the phone, causing confusion about the services offered, as well as a discourteous interaction with a representative. This aspect points to the need for training in customer service roles to ensure all staff can communicate effectively and know the company's offerings.Positive Service Experience: Contrasting the poor initial interaction, many reviews reflect positively on the actual plumbing work performed. Customers often noted that the work was completed efficiently, with attention to detail and a high level of professionalism. This dichotomy suggests that while front-end communication may need improvement, the technical aspects of the service significantly exceed customer expectations.Trustworthiness and Integrity: Several reviews commend the integrity and honesty of Pure Water Plumbing. Customers shared experiences where they felt other plumbers had tried to overcharge them, while Pure Water Plumbing provided fair assessments and alternatives. This perception is crucial in building long-term relationships with customers, who feel secure in the service being rendered.Professional Team: The company Read less