Pro Quality Plumbing & Heating

Examining the reviews reveals both commendable attributes and significant flaws within Pro Quality Plumbing & Heating. Positive sentiments are primarily expressed by long-term customers who appreciate Robert's service over extended periods. These customers highlight key advantages, such as: - Trust and Reliability: Many reviewers underscore their satisfaction with Robert's integrity and the qual... Read more

Examining the reviews reveals both commendable attributes and significant flaws within Pro Quality Plumbing & Heating. Positive sentiments are primarily expressed by long-term customers who appreciate Robert's service over extended periods. These customers highlight key advantages, such as: - Trust and Reliability: Many reviewers underscore their satisfaction with Robert's integrity and the quality of work provided, often mentioning years of service without major issues. Clients appreciate his character and dedication to getting jobs done correctly the first time with good follow-up support. - Expertise in Handling Issues: Some reviews mention successful resolutions to various plumbing challenges, like clogged drains and water leaks, emphasizing the professional demeanor of Robert and the crew. Customers refer to competitive pricing for services rendered, adding to the loyalty formed over many years. Conversely, critical feedback stems from more recent transactions, where clients report: - Lack of Professionalism: Several reviewers describe experiences where the service was inadequate, with technicians arriving unprepared or failing to complete promised tasks. Specific instances, such as showing up without tools or failing to diagnose issues accurately, reveal a troubling pattern of operational negligence. - Communication and Accountability Issues: Negative reviews often mention poor communication, such as defensive responses from Robert when inquiries about service failures arise. Such interactions undermine customer confidence and reflect badly on the company Read less