Plumb Masters

The reviews for Plumb Masters reflect a highly negative sentiment, primarily revolving around unprofessional service and poor communication. Customers reported experiences that included abrupt changes in scheduling, unexpected additional charges for services, and a lack of accountability. The interactions seem to be characterized by a dismissive attitude from the technician, leading to a significa... Read more

The reviews for Plumb Masters reflect a highly negative sentiment, primarily revolving around unprofessional service and poor communication. Customers reported experiences that included abrupt changes in scheduling, unexpected additional charges for services, and a lack of accountability. The interactions seem to be characterized by a dismissive attitude from the technician, leading to a significant lack of trust and satisfaction from the clients. Overall, the feedback indicates dissatisfaction and concerns about the professionalism of the service provided. --- The detailed sentiment analysis reveals a consistent pattern across the shared review. Customers highlighted several key issues:Unprofessional Conduct: The technician's behavior was deemed unprofessional, with reports of arrogance and a lack of responsiveness. This significantly detracted from the overall customer experience, as clients felt undervalued and dismissed.Communication Problems: There was a notable failure in communication, particularly regarding appointment scheduling and follow-ups. The technician's delay in responding to the customer when they sought confirmation about the reconnect service was particularly criticized.Unexpected Costs and Lack of Transparency: Customers expressed frustration over unanticipated charges associated with the plumbing work. The explanation of the need for additional repairs and services, coupled with inflated costs, left customers feeling misled and pressured.Accountability Issues: The refusal of the technician to complete repairs and the insistence on signing a waiver in case of incomplete work further aggravated the situation, leaving customers feeling cornered without adequate support. The overall impression from the reviews indicates a strong dissatisfaction with Plumb Masters, primarily attributed to the technician's service approach and the company Read less