New Millennium Plumbing Services

Positive Experiences: Many satisfied customers praised Oscar for his knowledge, professionalism, and ability to deliver quality work promptly. There are several commendations regarding the pricing and detailed explanations provided during service calls, emphasizing their appreciation for his honesty and the thoroughness of the work performed. Customers frequently mentioned feeling at ease due to O... Read more

Positive Experiences: Many satisfied customers praised Oscar for his knowledge, professionalism, and ability to deliver quality work promptly. There are several commendations regarding the pricing and detailed explanations provided during service calls, emphasizing their appreciation for his honesty and the thoroughness of the work performed. Customers frequently mentioned feeling at ease due to Oscar's clear communication and approachability, expressing intent to return for future plumbing needs.Reliability Issues: A significant number of reviews indicate persistently unreliable service, including no-shows and unreturned calls. Clients expressed frustration when scheduled appointments were missed without communication. This inconsistency appears to be a recurring issue that has tarnished the experience for many who otherwise valued the quality of the work when completed.Customer Service Concerns: Several reviews noted poor follow-up after initial service. Instances of customers reaching out for assistance with problems related to previous work, often without receiving adequate responses, were highlighted. These comments point to a gap in customer service and support, potentially impacting repeat business and referrals.Value for Service: Positive feedback regarding the pricing of services was commonly noted, with many reviewers stating New Millennium offered competitive rates compared to other plumbers. However, some customers expressed concerns regarding perceived overcharging for certain jobs or dissatisfaction with the value received given the issues they encountered.Handling of Problems: Despite several negative reviews, some customers reported that when issues did arise, Oscar and his team took responsibility for rectifying mistakes after being notified. Customers who received follow-up service expressed appreciation for Oscar's readiness to respond to their concerns, which countered some negative experiences.Recommendations and Referrals: Despite mixed reviews, many satisfied customers intend to recommend New Millennium Plumbing Services to others based on their positive interactions. Nonetheless, the inconsistency in service and communications could diminish this goodwill if not addressed. In summary, while New Millennium Plumbing has a solid foundation of customer praise, inconsistencies in reliability and customer service need significant improvements. Ensuring consistent follow-ups and communication could help enhance customer retention and foster a more trustworthy reputation. Read less