Goettl Air Conditioning and Plumbing - Simi Valley

Across the reviews, both positive and negative sentiments about Goettl's services are apparent. Positive sentiments primarily revolve around specific technicians' performance. Customers commended technicians like Frank, Vik, and Bernardo for their professionalism, expertise, and helpful nature. Many highlighted technicians' abilities to explain complicated issues clearly, providing useful insigh... Read more

Across the reviews, both positive and negative sentiments about Goettl's services are apparent. Positive sentiments primarily revolve around specific technicians' performance. Customers commended technicians like Frank, Vik, and Bernardo for their professionalism, expertise, and helpful nature. Many highlighted technicians' abilities to explain complicated issues clearly, providing useful insights regarding their A/C and plumbing systems. This aspect seems to consistently boost customer satisfaction when an exceptional technician is involved. Conversely, the negative reviews reveal a recurring pattern of significant systemic issues within the company. Customers frequently reported experiences of no-shows and last-minute cancellations, indicating a lack of reliability in scheduling. For example, several reviewers noted cancelled appointments and a lack of follow-up, causing inconvenience and frustration. There seems to be a serious communication breakdown within the company's scheduling and management processes, as reports indicate that customers were left waiting at home unnecessarily due to these failures. Additionally, there is a strong sentiment concerning pricing and sales tactics. A substantial number of reviewers felt they were subject to upselling and aggressive sales pitches, where technicians pushed for unnecessary repairs or replacements, sometimes quoting exorbitant prices. This was particularly alarming, as some customers recounted receiving significantly lower estimates from competitors for similar work. For instance, a water heater that was quoted at around $8,000 by Goettl was ultimately found to be much cheaper with other service providers. Moreover, some reviews pointed out issues with membership services, specifically the "Sadie Club." Customers expressed dissatisfaction regarding the benefits promised versus what was delivered, with some saying they experienced cancellations of scheduled maintenance services without adequate notice. In summary, while Goettl has individual technicians who perform exceptionally well and deliver good service, the overarching company structure suffers from significant issues related to customer service, appointment transparency, and pricing practices. This inconsistency leads to a negative perception among many customers, overshadowing the positives experienced by others. Potential clients may want to consider these factors carefully and possibly explore other options based on the mixed feedback. Read less