Fisher Plumbing

The reviews paint a detailed picture of Fisher Plumbing's current standing. There's commendation for individual technicians, notably Min, Alfonso, and Jose V, who are recognized for their skills, cleanliness, and professional demeanor. Customers express appreciation for their courteous interaction, willingness to explain the issues, and providing trustworthy solutions without aggressive upselling.... Read more

The reviews paint a detailed picture of Fisher Plumbing's current standing. There's commendation for individual technicians, notably Min, Alfonso, and Jose V, who are recognized for their skills, cleanliness, and professional demeanor. Customers express appreciation for their courteous interaction, willingness to explain the issues, and providing trustworthy solutions without aggressive upselling. Many affirm that the technicians' work is efficient and effective, leading to a sense of satisfaction regarding repairs and installations. However, alongside these positive remarks, several customers voice their discontent related to the company's operational changes after being acquired by Adeedo. Many users have reported issues with reliability, particularly concerning scheduled appointments that were either canceled or delayed without adequate communication. This inconsistency has led to a loss of trust among long-time customers, who feel that the company's once personal and reliable service has degraded. There is also a recurring theme regarding high pricing for services and quotes, which many customers describe as excessive compared to competitors. Some reviews point to situations where technicians quoted exorbitant fees for relatively simple tasks, leaving customers feeling overcharged. Comparisons with other plumbing services often reveal that Fisher Plumbing's charges are significantly higher, leading many to seek alternative providers. Notably, the dispatch and scheduling process have also been criticized for lack of communication and efficiency. Instances of long hold times, missed calls, and ambiguity around service windows have surfaced, diminishing customer confidence in the company's reliability. In summary, while Fisher Plumbing still possesses a core of skilled technicians who deliver quality work, operational problems related to scheduling and pricing disparities overshadow these strengths. The recent acquisition has led to a fundamental shift in customer experience, raising concerns about maintaining the quality and reliability that once defined Fisher Plumbing's reputation. Moving forward, addressing these customer service challenges and evaluating pricing structures may be crucial for restoring customer faith and satisfaction. Read less