Dunbar Plumbing

The majority of reviews for Dunbar Plumbing reflect a strong sense of customer satisfaction, particularly regarding the technical expertise and professionalism of their staff. Customers frequently mention the company's ability to solve plumbing problems effectively and quickly, often after experiencing frustration with other plumbing services. For instance, mentions of prompt responses, expedient ... Read more

The majority of reviews for Dunbar Plumbing reflect a strong sense of customer satisfaction, particularly regarding the technical expertise and professionalism of their staff. Customers frequently mention the company's ability to solve plumbing problems effectively and quickly, often after experiencing frustration with other plumbing services. For instance, mentions of prompt responses, expedient service, and high-quality workmanship were frequently noted, emphasizing that Dunbar Plumbing solves problems "the first time," which is a critical factor for many homeowners dealing with urgent plumbing issues. Specific technicians, particularly Henry and Brian, received high praise for their professionalism, communication skills, and problem-solving abilities, contributing to a personal touch that many clients appreciated in an often stressful situation. Many reviews emphasize that the pricing is fair and transparent, with no hidden fees, which builds trust and loyalty among customers. However, not all feedback was entirely positive. A few customers reported frustrations with initial customer service experiences, particularly with a dispatch representative named Michelle who was described as rude or unprofessional. Instances of missed appointments or communication mishaps also arose, with some customers expressing disappointment over poor follow-up on service inquiries. For example, one customer mentioned their appointment being canceled last minute, which left them scrambling for alternative plumbing help, indicating some organizational issues within scheduling. Despite these negatives, the sentiment largely remains positive, with many customers stating their intention to continue using Dunbar Plumbing for future plumbing needs, indicating a strong customer loyalty base. The company Read less