S & J Builders & Restoration Services

The reviews indicate a clear divide in customer experiences with S & J Builders & Restoration Services. Many clients commend the excellent communication from the front office, particularly praising staff such as Natashia, Gracie, and Sean for their responsiveness and professionalism. Positive remarks often highlight the quality of work performed by the carpenters and painters, with specific mentio... Read more

The reviews indicate a clear divide in customer experiences with S & J Builders & Restoration Services. Many clients commend the excellent communication from the front office, particularly praising staff such as Natashia, Gracie, and Sean for their responsiveness and professionalism. Positive remarks often highlight the quality of work performed by the carpenters and painters, with specific mentions of meticulous craftsmanship and friendly service. Conversely, several reviews detail significant frustrations with customer service, particularly regarding project management and follow-through. Numerous clients reported difficulties in reaching their main point of contact, often citing long wait times for callbacks and inadequate follow-up. Many felt that urgent issues they faced were not prioritized, leading to a sense of neglect. Another common theme revolved around dissatisfaction with billing practices and unfulfilled promises. Reviews indicated that projects often exceeded initial estimates without proper communication or justification. Several clients noted issues related to incomplete work and the necessity of repeated calls to address problems that arose during or after the project, which contributed to the overall perception of incompetence and a lack of business ethics. In summary, while S & J Builders can deliver high-quality workmanship and has a capable team, their inconsistent customer service, communication breakdowns, and project management issues have left many clients feeling frustrated and disappointed. This inconsistency highlights a potential need for improved internal processes to ensure a more reliable and customer-oriented experience moving forward. Read less