Arsenal Plumbing and Drains

Positive reviews predominantly focus on Kevin's skills, efficiency, and customer-oriented approach. Many customers commend his quick response times, particularly in urgent situations, such as dealing with a stopped kitchen drain or an unexpected leak. His work has been described as trustworthy, high-quality, and competitively priced compared to other plumbing services. Several reviewers expressed ... Read more

Positive reviews predominantly focus on Kevin's skills, efficiency, and customer-oriented approach. Many customers commend his quick response times, particularly in urgent situations, such as dealing with a stopped kitchen drain or an unexpected leak. His work has been described as trustworthy, high-quality, and competitively priced compared to other plumbing services. Several reviewers expressed long-standing relationships with Kevin, indicating a strong reputation built over the years, especially among property managers and repeat clients. His ability to explain plumbing issues clearly and provide recommendations was often appreciated, reinforcing customer loyalty. However, the negative feedback introduces a stark contrast to the overall positive sentiment. One reviewer pointed out serious concerns regarding Kevin's punctuality and attitude, claiming that he was consistently late and displayed a lack of professionalism. This review notes that he did not adequately explain the necessary work or provide insight on preventing future issues, which negatively impacted the customer experience. This sentiment suggests a disconnect between the quality of service described by many clients and the reality faced by at least one customer. Common findings indicate that while the majority of reviews are glowing, focusing on prompt service, affordability, and quality work, there exists a critical viewpoint that raises concerns about customer service and worker attitude. Addressing these issues could help Arsenal Plumbing and Drains enhance its overall reputation and ensure consistent positive experiences for all customers. Read less