United States Plumbing

The reviews for United States Plumbing present a mixed sentiment with several customers expressing significant dissatisfaction regarding communication, service reliability, and adherence to agreements, particularly in one notable instance involving delays in processing a rebate. One reviewer highlighted a distressing experience, including a lack of response after numerous attempts to follow up, wh... Read more

The reviews for United States Plumbing present a mixed sentiment with several customers expressing significant dissatisfaction regarding communication, service reliability, and adherence to agreements, particularly in one notable instance involving delays in processing a rebate. One reviewer highlighted a distressing experience, including a lack of response after numerous attempts to follow up, which resulted in them seeking intervention from the California State Licensing Board. In contrast, other reviews celebrate the prompt service, professionalism, and trustworthiness displayed by the staff and owner, Ryan Boyd. Several customers commend the quality of work, responsiveness to emergencies, helpful advice, and integrity demonstrated throughout their interactions. However, concerns about pricing and value for services provided emerged, especially regarding perceived high rates. Overall, while some customers rave about their positive experiences, the negative feedback indicates serious problems that may tarnish the company's reputation. Detailed Sentiment Analysis: The reviews for United States Plumbing are predominantly polarized, reflecting both commendations and serious grievances about the service. On one hand, several positive reviews praise Ryan and the team for their professional demeanor, prompt responses, and technical know-how. Customers felt valued, particularly when receiving guidance or service beyond expectations, such as free estimates and fast responses to urgent repair needs, contributing to a sense of trust and reliability in those encounters. Positive sentiments are particularly strong for a few individuals who experienced effective solutions to their plumbing issues, all of which highlight quality customer service and integrity in their dealings Read less