Simeone Plumbing

The reviews collectively reveal several key themes about Simeone Plumbing's service. Numerous customers express their appreciation for the quick response times and the ability to accommodate urgent requests. For instance, many reviewers mention that the company was able to send out technicians on the same day or in a timely manner, which is often a crucial factor in plumbing emergencies. The tec... Read more

The reviews collectively reveal several key themes about Simeone Plumbing's service. Numerous customers express their appreciation for the quick response times and the ability to accommodate urgent requests. For instance, many reviewers mention that the company was able to send out technicians on the same day or in a timely manner, which is often a crucial factor in plumbing emergencies. The technicians, particularly Micah, seem to garner consistent praise for their professionalism, expertise, and willingness to go above and beyond. Several reviews highlight stories of technicians who offered free advice or suggestions to save customers money, thereby enhancing their perception of the company's integrity and customer-focused approach. For example, one customer was relieved when a technician identified a non-leak issue and spent time explaining the situation, which saved the customer from unnecessary expenses. Pricing appears to be a mixed sentiment among reviewers. While several customers noted that the pricing was fair and accompanied by excellent service, others expressed feelings of confusion or concern over unexpected price changes or perceived high costs. Specifically, one reviewer remarked on experiencing a negotiation-like environment concerning pricing that felt uncomfortable. It's clear that while most find value in the overall service, some customers are wary of being upsold or confronting sudden price increases. Customer service experiences vary, with many praising the office staff's communication, while a few express dissatisfaction regarding appointment confirmations or follow-up. For instance, one reviewer experienced annoyance over having to reschedule due to communication breakdowns about appointment confirmations and times. This suggests that although the technical side of the business is performing well, the administrative aspects of scheduling and communication could benefit from some refinement. The company's transparent practices, such as providing clear estimates and maintaining communication about the scope of work, contribute to a strong sense of trust among customers. Repeated mentions of technicians taking time to explain what they were doing and the rationale behind charges were favorably received, solidifying customer relationships. In summary, Simeone Plumbing generally enjoys a strong and positive reputation based on recent customer feedback. The highlights revolve around timely and effective service, knowledgeable technicians, and fair pricing, though there are some areas needing improvement, particularly regarding appointment scheduling and ensuring all customer interactions reflect the company Read less