Peter Levi Plumbing Heating & Cooling

Positive Experiences: Many customers commend the professionalism and thoroughness of the technicians, particularly naming individuals like Kellen, Brandon, Zach, and Ryan. Reviewers appreciate their friendliness, clear communication, and respect for the customer's home (e.g., using shoe protectors). The quick response times and willingness to address issues adequately were frequently mentioned as ... Read more

Positive Experiences: Many customers commend the professionalism and thoroughness of the technicians, particularly naming individuals like Kellen, Brandon, Zach, and Ryan. Reviewers appreciate their friendliness, clear communication, and respect for the customer's home (e.g., using shoe protectors). The quick response times and willingness to address issues adequately were frequently mentioned as highlights.Negative Experiences: Significant concerns arose regarding high prices for services rendered. Several customers felt that they were overcharged for parts and labor, often comparing charges unfavorably with competitors. For instance, one individual lamented being charged over $1,000 for a faucet that could be purchased for a fraction of that price. Moreover, accusations of diagnostic inflation and upselling were prevalent; customers claimed they were misled into costly repairs that other technicians later deemed unnecessary.Service Inconsistencies: The feedback indicates a disparity in service quality and professionalism among different technicians. Repeated mentions of technicians arriving unprepared or inadequately addressing plumbing issues were common. Experiences of missed appointments were also noted, suggesting operational challenges with scheduling or communication within the company.Customer Service Response: Some customers reported positive interactions with management when they expressed dissatisfaction, indicating that the company may be proactive about addressing complaints. Instances of refunding charges after negative experiences also contributed to positive re-evaluations from some clients.Trustworthiness and Recommendations: While certain reviews recommend specific technicians based on their performance, many customers urged potential clients to seek second opinions before proceeding with significant repairs. Multiple reviews conveyed a sentiment of distrust, encouraging caution when engaging with this company. In conclusion, while Peter Levi Plumbing Heating & Cooling has provided satisfactory service to various customers, the alarming frequency of reports discussing high costs and questionable practices suggests that potential clients should proceed with caution and possibly seek corroborating opinions before committing to service. Read less