Northbound Plumbing

The majority of reviews reflect a strong positive sentiment towards Aurelio's plumbing skills, professionalism, and customer service. Clients appreciated his ability to respond quickly to inquiries, complete jobs efficiently, and maintain a clean working environment. Specific instances showing his competence include tackling difficult repairs and providing upfront quotes without unnecessary upsell... Read more

The majority of reviews reflect a strong positive sentiment towards Aurelio's plumbing skills, professionalism, and customer service. Clients appreciated his ability to respond quickly to inquiries, complete jobs efficiently, and maintain a clean working environment. Specific instances showing his competence include tackling difficult repairs and providing upfront quotes without unnecessary upselling. Many customers expressed appreciation for the integrity he demonstrated, stating that he focused on the essential repairs needed rather than pushing for extra costs. Conversely, there are notable criticisms regarding his business practices. Multiple reviews mention issues with scheduling, such as missed appointments without prior notice, and concerns over unexpected fees that were not outlined during initial communication. Customers felt that his insistence on cash payments and additional charges for next-day service were unprofessional or felt pushy. Moreover, some reviewers pointed out the inconsistency in service, with a few customers expressing dissatisfaction over being quoted higher rates after previously having agreed on prices. The sentiment surrounding these experiences indicates a potential concern for transparency and reliability in the customer relationship. In summary, while Aurelio is praised for his plumbing expertise and customer interactions, some reviews highlight significant areas for improvement regarding business practices, particularly in terms of communication and clarity in pricing. Read less