Exact Plumbing

The majority of reviews prominently mention Zach and Jordan as standout professionals within Exact Plumbing, showcasing not only their expertise but also their strong work ethic. Customers frequently compliment their quick response times, with many appointments being made on short notice, particularly during emergencies. This ability to deliver timely service has evidently fostered a sense of trus... Read more

The majority of reviews prominently mention Zach and Jordan as standout professionals within Exact Plumbing, showcasing not only their expertise but also their strong work ethic. Customers frequently compliment their quick response times, with many appointments being made on short notice, particularly during emergencies. This ability to deliver timely service has evidently fostered a sense of trust and reliability among patrons. Another consistent theme in these reviews is clear and effective communication. Customers appreciate being informed about options and receiving written estimates prior to work commencing, mitigating concerns about unexpected costs. Reviewers express gratitude for the educational insights shared by technicians, which enhance their understanding of plumbing systems and maintenance. Practices that generate positive sentiment include going above and beyond customer expectations, such as one instance where Zach completed additional work at no charge. Such acts contribute significantly to customer loyalty and favorable referrals. The reviews indicate that Exact Plumbing takes pride in their work, often presenting fixed issues professionally and cleanly, which customers greatly value. Value for service is also a recurrent point in the reviews. Numerous customers have mentioned feeling that they received more than their money's worth, especially in situations where alternative providers had either overcharged or performed unsatisfactory work. While customers acknowledge that quality service may come at a premium, they express that the overall experience solidifies the value, especially in resolving longstanding or complex plumbing issues. On the flip side, there was a singular negative review that pointed to dissatisfaction with a prior installation related to a wall heater. This review, while critical, is countered by the general trend seen in the other reviews, where customers have overwhelmingly positive experiences and continue to advocate for Exact Plumbing. In conclusion, Exact Plumbing garners a high recommendation rate from its customers, primarily due to its promptness, expertise, fair pricing, and excellent customer service. This positions the company favorably within the competitive plumbing market in Sonoma County, with a strong reputation among both new and repeat clients. Read less