Rooter & Plumbing

The reviews collectively emphasize the efficiency and skill of the plumbing staff at Rooter & Plumbing. Customers share experiences of timely interventions, particularly in emergency situations, with Sohrab and Steve being highlighted as reliable professionals. The positive comments about their work ethic, ability to resolve issues promptly, and competitive pricing indicate a strong service offeri... Read more

The reviews collectively emphasize the efficiency and skill of the plumbing staff at Rooter & Plumbing. Customers share experiences of timely interventions, particularly in emergency situations, with Sohrab and Steve being highlighted as reliable professionals. The positive comments about their work ethic, ability to resolve issues promptly, and competitive pricing indicate a strong service offering, fostering a sense of trust among clients. On the positive side, one customer recounted an instance of a late-night emergency where Sohrab responded quickly and resolved the issue effectively. This timing and descriptive commendation suggest a customer-centric approach that resonates well with clients facing urgent plumbing problems. The feedback expresses satisfaction regarding the reasonable costs associated with their services, further enhancing the perception that the company prioritizes fair pricing. However, a significant point of contention arises from one review referencing a discrepancy between the website's advertised $20 service call fee and the actual service experience. The customer expressed frustration over being told this offer was not honored, which suggests potential issues with the company's marketing practices or communication. This inconsistency could deter potential customers who may feel misled, despite the overwhelmingly positive feedback regarding the actual service provided. Overall, while the general sentiment is favorable, addressing the inconsistency in pricing transparency could enhance customer trust and solidify the company Read less