Palisades Plumbing Inc.

Overall, the sentiment surrounding Palisades Plumbing Inc. is predominantly positive, with around two-thirds of the reviews expressing strong satisfaction and recommending the service to others. Key strengths noted include:Service Efficiency and Responsiveness: Many reviews emphasize the quick response times, often featuring same-day service. For instance, comments like "They were able to come out... Read more

Overall, the sentiment surrounding Palisades Plumbing Inc. is predominantly positive, with around two-thirds of the reviews expressing strong satisfaction and recommending the service to others. Key strengths noted include:Service Efficiency and Responsiveness: Many reviews emphasize the quick response times, often featuring same-day service. For instance, comments like "They were able to come out the day we called" and "arrived on time" are common, reflecting a well-organized scheduling system that caters to urgent situations.Skilled Technicians: Reviewers commend various technicians, particularly Mario and Miguel, for their professionalism, knowledge, and courteous demeanor. Phrases such as "knowledgeable and efficient" or "very professional" appear frequently, illustrating consistent appreciation for the expertise of the staff.Customer Care and Communication: Many customers express that technicians provided thorough explanations of plumbing issues and how to avoid future complications. Some reviews reveal that staff went above and beyond to ensure customers felt satisfied and informed. However, there are several consistent critiques affecting the company's overall sentiment:High Pricing Concerns: Multiple customers mentioned that services seemed overpriced, with phrases like "I thought it was a little expensive" and "overpriced for blah work." Some reviews specifically suggest getting second opinions or quotes to avoid feeling overcharged.Mixed Quality of Work: Despite numerous positive testimonials, several reviews highlighted disappointing service experiences, stating that certain plumbing issues were not resolved effectively or that additional problems were created after the service. Critiques also mention "below average work" and issues that arose directly after service, indicating inconsistency in quality.Customer Service Issues: A portion of the reviews reflects dissatisfaction with customer service, mentioning rudeness and poor communication, especially regarding follow-ups on concerns or issues stemming from service. Instances of poor handling of complaints surfaced, undermining the overall positive experiences cited by others. In conclusion, while Palisades Plumbing Inc. exhibits strong attributes in responsiveness and skilled labor, addressing the concerns related to pricing and customer service would enhance their overall reputation and client satisfaction. Read less