Pacific Coast Plumbing

The reviews for Pacific Coast Plumbing present a complex perspective on the company. There are strong commendations for Ronnie's character and efficiency in emergency situations. He is often described as honest and transparent, particularly for instances where he informs clients of charges only after resolving issues. Positive feedback highlights Ronnie's reliability, with customers appreciating h... Read more

The reviews for Pacific Coast Plumbing present a complex perspective on the company. There are strong commendations for Ronnie's character and efficiency in emergency situations. He is often described as honest and transparent, particularly for instances where he informs clients of charges only after resolving issues. Positive feedback highlights Ronnie's reliability, with customers appreciating his attention to detail and his courteous interactions. One reviewer specifically mentions that he left their property clean after finishing the job, which points to professionalism that some clients value highly. Conversely, a significant number of reviews point to serious concerns regarding the quality of work. Multiple clients reported issues with plumbing installations, claiming that subpar workmanship led to leaks, mold growth, and significant damage to their properties. The mention of Ronnie subcontracting work to his son raised eyebrows, with complaints about lack of expertise and accountability surfacing prominently. A few reviewers also expressed frustration at Ronnie's communication after concerns were raised, noting that he tends to disappear when issues arise, undermining claims of his integrity. The contrast between positive and negative experiences may stem from variability in the skills of those executing the work and the degree of oversight by Ronnie himself. Some customers appreciate his commendable service and responsiveness, while others feel misled and underwhelmed due to unresolved issues and poor follow-up. Overall, the reviews illustrate a company with the potential for excellence in customer service tarnished by significant operational shortcomings. Prospective clients may find it beneficial to weigh these reviews carefully to gauge whether the strengths align with their needs and risk tolerance, especially in critical plumbing situations. Read less