Overview of Company Customer Sentiment Analysis in January
The recent review of Legit Plumbing demonstrates strong dissatisfaction from a customer who experienced significant issues during a service request. The reviewer expressed frustration over the unprofessional behavior of the technician, specifically highlighting the lack of preparedness, poor workmanship, and overall incompetence. Despite giving the business an opportunity, the end result included ... Read more
The recent review of Legit Plumbing demonstrates strong dissatisfaction from a customer who experienced significant issues during a service request. The reviewer expressed frustration over the unprofessional behavior of the technician, specifically highlighting the lack of preparedness, poor workmanship, and overall incompetence. Despite giving the business an opportunity, the end result included plumbing leaks, extended time spent on the job, and a sense of regret for choosing this service. The review strongly advises against using Legit Plumbing, indicating a profound mistrust in their capabilities. Read less
Overview of Company Customer Sentiment Analysis in January
The review conveys a negative sentiment towards Legit Plumbing, illustrating multiple critical aspects of the service provided. Key points include:Lack of Professionalism: The technician, Darnell, arrived unprepared and attempted to improvise solutions that raised immediate concerns regarding their effectiveness. This approach indicates a lack of adequate training or resources.Quality of Work: The... Read more
The review conveys a negative sentiment towards Legit Plumbing, illustrating multiple critical aspects of the service provided. Key points include:Lack of Professionalism: The technician, Darnell, arrived unprepared and attempted to improvise solutions that raised immediate concerns regarding their effectiveness. This approach indicates a lack of adequate training or resources.Quality of Work: The customer experienced not just a failure to install bidets properly but also multiple leaks and failures over an extended service call of ten hours, raising questions about the quality of workmanship and attention to detail.Time Management: Spending ten hours on a job that culminated in subpar results indicates poor time management and efficiency. The extended duration of the service call added to the customer's frustration.Customer Trust and Disappointment: The reviewer expressed regret about their decision to award the job to this company, highlighting the breach of trust when the expected professional service was not delivered. The refusal to provide a down payment due to a lack of confidence further underscores the feelings of uncertainty surrounding the company's practices. In conclusion, the sentiment analysis reveals significant issues with professionalism, quality, and trustworthiness in the services provided by Legit Plumbing, leading to a strongly negative recommendation from the reviewer. Read less