Enviro Plumbing

The majority of reviews for Enviro Plumbing reflect a strong appreciation for the speed, efficiency, and professionalism exhibited by the technicians. Several reviewers noted that they have long-standing relationships with the company, often citing repeat business over many years. The following points summarize the key sentiments expressed across various reviews:Positive Customer Service Experienc... Read more

The majority of reviews for Enviro Plumbing reflect a strong appreciation for the speed, efficiency, and professionalism exhibited by the technicians. Several reviewers noted that they have long-standing relationships with the company, often citing repeat business over many years. The following points summarize the key sentiments expressed across various reviews:Positive Customer Service Experience: Many customers emphasized a positive experience with staff members, particularly highlighting Daniel and other technicians as friendly, respectful, and professional. Several reviewers noted that technicians took time to explain issues clearly without resorting to technical jargon.Quick Response Time: A recurring theme is the company's ability to respond quickly to plumbing emergencies. Several customers reported same-day service calls and were pleased with the speedy resolution of their issues.Professionalism and Work Quality: Many reviews highlighted the quality of work performed, with customers describing technicians as knowledgeable and capable. Positive comments often included mentions of thoroughness and the tidiness of the work area after job completion.Communication Issues: While many found communication effective, several negative reviews pointed to frustrations over upselling tactics, vague cost estimations, and issues with clarity in customer interactions. Some customers felt that they were pushed towards higher-cost repairs or additional services that they believed were unnecessary.Mixed Feedback on Costs: There were conflicting opinions regarding the pricing structure of Enviro Plumbing. Many customers viewed their pricing as fair considering the quality of service, while others labeled them as expensive, with some mentioning experiences of unexpected high charges. This inconsistency indicates a disconnect between customer expectations and actual billing practices.Negative Experiences and Follow-up: Some customers shared frustrations over unprofessional behavior, such as rude customer service during initial inquiries and unsatisfactory follow-up regarding service issues or warranty claims. Instances of damage during service were also reported, contributing to a few customers Read less