Wighton

The reviews for Wighton's Plumbing, Heating, & Air Conditioning reveal a significant divide in customer experiences.Service Quality and Responsiveness: A varied sentiment emerged regarding technician performance. Some customers praised specific technicians for their professionalism and skill, highlighting their ability to diagnose and resolve issues efficiently. However, many reported negative exp... Read more

The reviews for Wighton's Plumbing, Heating, & Air Conditioning reveal a significant divide in customer experiences.Service Quality and Responsiveness: A varied sentiment emerged regarding technician performance. Some customers praised specific technicians for their professionalism and skill, highlighting their ability to diagnose and resolve issues efficiently. However, many reported negative experiences related to inadequate customer service, including issues with scheduling appointments, late arrivals, or no-shows, leading to frustration, particularly for urgent situations like heating failures.Pricing Concerns: Numerous reviews highlighted complaints about steep prices and what many perceived as price gouging. Customers noted stark differences between estimates provided by Wighton's and other, potentially more cost-effective, local companies. Reviews specifically mentioned instances where charges seemed excessive for simple jobs, leading to feelings of being taken advantage of, particularly among vulnerable customers such as the elderly.Communication and Customer Support: There were frequent complaints regarding poor communication from the front office. Many customers recounted experiences of unreturned calls, lack of follow-up, and confusing pricing structures that were not clearly communicated before services were rendered. The perceived inadequacy of the customer service staff contributed to an overall feeling of dissatisfaction, with customers often feeling unheard and undervalued.Reputation Decline Post-Acquisition: Several reviews pointed toward a decline in service quality following a change in ownership. Long-time customers expressed disappointment with how the company's operations appeared to have shifted negatively, alleging that standards have slipped significantly. Many emphasized prior satisfaction with the company's service before the transition.Mixed Recommendations: While some customers expressed willingness to recommend Wighton's based on positive technician interactions, the majority suggested checking other local services before committing to Wighton's due to their inconsistent experiences. This led to a sense of wariness among new customers, as existing reviews warned of caution. In conclusion, Wighton's Plumbing, Heating, & Air Conditioning faces significant challenges in maintaining quality service and transparent pricing. While there are pockets of positive feedback underscoring effective technicians and speedy service, recurring issues with overall customer service, pricing concerns, and a declining reputation appear to overshadow these strengths. Read less