Total Plumbing Heating & Air

Positive Experiences: A consistent theme among many reviews is the company's quick response time, especially in emergency situations. Multiple customers praised the timely arrival of technicians like Jose and Fidel, often noting how they efficiently diagnosed and resolved issues. Customers frequently highlighted Jose's professionalism, explaining problems clearly and providing solutions while bein... Read more

Positive Experiences: A consistent theme among many reviews is the company's quick response time, especially in emergency situations. Multiple customers praised the timely arrival of technicians like Jose and Fidel, often noting how they efficiently diagnosed and resolved issues. Customers frequently highlighted Jose's professionalism, explaining problems clearly and providing solutions while being courteous and respectful.Expertise and Quality of Work: Several reviews commend Total Plumbing for the quality of service provided. Many customers expressed satisfaction with the thoroughness and effectiveness of the repairs, with some specifically mentioning that technicians took additional steps to prevent future issues. The company's promise of warranties on their work also resonates positively with customers.Pricing Concerns: A notable segment of reviews reflects dissatisfaction regarding pricing. Customers reported feeling that charges were unexpectedly high, with some suggesting that prices should have been communicated more transparently beforehand. Instances of sticker shock were mentioned repeatedly, indicating that many felt they received a surprising bill, which detracted from their overall experience. A few reviewers mentioned feeling pressured into unnecessary repairs or upgrades, leading to mistrust.Mixed Customer Service Experiences: While many reviews highlight the staff's politeness, there are instances where customer service did not meet expectations. A couple of customers described experiences with perceived dishonesty or lack of responsiveness during the initial inquiry or after service, leading to frustration.Recurring Customers: Some reviews indicated a trend of customers returning for repeat business, suggesting satisfaction with service despite complaints about pricing. Customers who had positive interactions often cited a willingness to recommend Total Plumbing to others.Family Ownership Appeal: The family's involvement in the business seems to resonate positively with many customers, contributing to a sense of trust and community. Customers appreciated the personal touch provided by a family-owned operation. In conclusion, while Total Plumbing Heating & Air displays a strong commitment to quick and professional service, pricing transparency and customer service consistency remain areas for improvement that could enhance customer satisfaction and loyalty further. Read less