Smith Electric

The assortment of reviews for Smith Electric indicates a notable disparity in customer experiences. On one hand, several reviewers commend the company for providing responsive service and knowledgeable staff, particularly highlighting the ease of scheduling and the upfront honesty during initial consultations. The positive mentions often focus on specific employees, like Jeff, who is praised for o... Read more

The assortment of reviews for Smith Electric indicates a notable disparity in customer experiences. On one hand, several reviewers commend the company for providing responsive service and knowledgeable staff, particularly highlighting the ease of scheduling and the upfront honesty during initial consultations. The positive mentions often focus on specific employees, like Jeff, who is praised for offering cost-effective solutions and proactive service by repairing rather than replacing expensive equipment. Conversely, there are significant concerns raised regarding the pricing practices of the company. One reviewer expressed shock at a $32,000.00 bill, citing what they perceived as excessive labor costs and uncommunicated commute charges. This experience is echoed in a separate review where pricing was characterized as "way out of line" compared to industry standards, illustrating a consistent issue with perceived overcharging. In conclusion, while Smith Electric has demonstrated strengths in customer service and some technical offerings, there is a clear need for improved transparency and communication regarding pricing to address the concerns raised by dissatisfied customers. Those interested in utilizing their services would benefit from obtaining written estimates and clarifications on potential additional costs upfront to mitigate the risk of unexpected charges. Read less