Sargent

Overall, the reviews present a divided picture of Sargent's Plumbing and Heating. On one side, many reviewers express glowing praise for prompt response times, particularly in emergency situations. For instance, several customers appreciated that technicians arrived quickly and effectively solved plumbing issues. Employees like Steve and Troy are frequently mentioned as friendly, knowledgeable, an... Read more

Overall, the reviews present a divided picture of Sargent's Plumbing and Heating. On one side, many reviewers express glowing praise for prompt response times, particularly in emergency situations. For instance, several customers appreciated that technicians arrived quickly and effectively solved plumbing issues. Employees like Steve and Troy are frequently mentioned as friendly, knowledgeable, and efficient, enhancing customer experiences and fostering loyalty among long-term clients. Many reviews highlight the quality of work, such as thoroughness and cleanliness after job completion, with customers noting that their homes were left neat and tidy post-service. Conversely, a significant number of reviews reflect frustration primarily centered on pricing and customer service. Multiple customers reported feeling overcharged for services rendered, citing examples of high labor rates without a corresponding level of service. Cases where clients felt pressure during payment discussions or encountered rude interactions with the owner were particularly prominent, leading to feelings of being mistreated or taken advantage of. Instances of technicians showing up late without proper notification also contributed to customer dissatisfaction, undermining the good impressions formed by timely service in other cases. Moreover, the quality of repairs has been a recurring theme, with some customers voicing concerns about subpar work that necessitated follow-up calls to rectify improperly completed jobs. Specific instances of repeated failures, such as continual leak issues from prior fixes, have led some reviewers to advise potential customers to seek alternatives. In summary, while Sargent's Plumbing enjoys commendable praise for service speed and customer interactions from satisfied customers, critical reviews concerning pricing transparency, service reliability, and varying quality underscore the challenges that the company faces in maintaining consistent client satisfaction. Read less