S Carlson

Across the reviews, S. Carlson's Plumbing has garnered a mix of praise and criticism. Positive feedback highlights the company's strengths in customer service, with several customers expressing appreciation for their quick response times, particularly during plumbing emergencies. Many reviewers commend specific employees, including Steven and Dino, underscoring their professionalism, transparency,... Read more

Across the reviews, S. Carlson's Plumbing has garnered a mix of praise and criticism. Positive feedback highlights the company's strengths in customer service, with several customers expressing appreciation for their quick response times, particularly during plumbing emergencies. Many reviewers commend specific employees, including Steven and Dino, underscoring their professionalism, transparency, and efficiency in service delivery. This indicates a reliable aspect of the business, particularly in urgent situations. However, contrasting this positive sentiment are reviews detailing significant dissatisfaction. Some customers reported incomplete jobs, poor communication regarding work progress, and issues with billing practices, including questionable charges for services not rendered. A particularly alarming review described inadequate handling of a severe plumbing issue, leaving one customer with sewage problems, which reflects poorly on the company's operational standards. The contrasting experiences paint a picture of inconsistency in service quality. Several customers highlighted concerns regarding communication lapses, such as no callbacks or difficulties with home warranty processes. The frustration expressed in these negative reviews suggests a need for S. Carlson's Plumbing to enhance follow-up procedures and ensure that all employees are adequately trained in customer service and job execution. In summary, while many customers enjoy positive interactions marked by quick and effective service, a subset expresses deep disappointment that highlights serious operational shortcomings that could hinder the company's reputation if not addressed. Overall, there is a clear imperative for the company to improve quality control and customer communication to align the service level more closely with customer expectations. Read less