Roto Rooters

Service Timeliness and Scheduling Issues: Multiple reviews revealed complaints about the reliability and punctuality of Roto Rooter's scheduling. Customers reported long waits for technicians and, in some cases, no-show appointments, leading to considerable inconvenience. One reviewer noted that even after confirming a time window, the technician arrived significantly later than promised, exacerba... Read more

Service Timeliness and Scheduling Issues: Multiple reviews revealed complaints about the reliability and punctuality of Roto Rooter's scheduling. Customers reported long waits for technicians and, in some cases, no-show appointments, leading to considerable inconvenience. One reviewer noted that even after confirming a time window, the technician arrived significantly later than promised, exacerbating customer frustration.Pricing Concerns: There was a recurring theme regarding the perceived high cost of services provided by Roto Rooter. Several customers mentioned that they found better pricing for similar services from other local plumbing companies. One specific instance highlighted a drastic difference in price for septic tank services, indicating that customers feel Roto Rooter's rates are not competitive.Quality of Work and Misdiagnosis: A significant number of reviews discussed the quality of the repairs made, with a few customers accusing the company of not performing adequate diagnostics, leading to unnecessary work and costs. One reviewer explicitly pointed out issues with a technician's assessment that resulted in an unnecessary and expensive repair, leading to further home damage and health concerns.Customer Service and Communication: Many reviews criticized the overall customer service experience at Roto Rooter, noting that representatives often lacked helpful responses when queries were raised regarding prices, jobs cancelled, or work completed. A particular review voiced strong dissatisfaction over inadequate follow-up after a technician failed to fulfill promises related to repair work.Individual Technician Performance: While there were numerous complaints about the company as a whole, some customers praised individual technicians for their professionalism and work ethic. For example, one technician was specifically commended for their hard work during an excavation, suggesting that while the company's systemic issues may deter clients, individual talents within the organization still shine.Trust and Ethical Concerns: Overall, there is a notable decline in trust concerning Roto Rooter among some customers, with several individuals feeling deceived by aggressive upselling tactics and lack of transparency regarding pricing. Specific mentions of feeling exploited due to age or desperation for repairs reflect very poorly on the company's ethical standing in their service approach. In summary, while Roto Rooter has capable technicians who occasionally deliver commendable service, the negative aspects related to pricing, communication failures, and perceived unethical practices seem to dominate customer sentiment, leading to a demand for improvements. Read less