G M R Construction Services

Communication Issues: A recurring theme in the reviews is the company's poor communication. Customers highlighted that G M R Construction Services often failed to inform them of delays or did not return calls, leaving them frustrated and feeling neglected.Service Delay: Many reviews noted significant delays in scheduled appointments. Customers expressed frustration at waiting hours for technicians... Read more

Communication Issues: A recurring theme in the reviews is the company's poor communication. Customers highlighted that G M R Construction Services often failed to inform them of delays or did not return calls, leaving them frustrated and feeling neglected.Service Delay: Many reviews noted significant delays in scheduled appointments. Customers expressed frustration at waiting hours for technicians who did not arrive on time and were often engaged in other jobs without prior notice.Perceived Professionalism and Competence: Customers consistently described a lack of professionalism, specifically citing instances where the technicians appeared unprepared or lacking the necessary tools to complete the job effectively. Reports include technicians not following up with information needed for warranty claims and leaving work unfinished or improperly done.Costs and Charges: Several reviewers expressed dissatisfaction with the pricing structure, claiming G M R Construction Services charged excessively for simple repairs and were dismissive of concerns regarding pricing. Instances where customers found better alternatives for significantly lower costs further exacerbated their discontent.Quality of Work: The quality of the repair work was heavily criticized, with various reviewers highlighting that issues were either not resolved or were worsened by the service provided. Customers noted incomplete or improper installations that led to additional problems, requiring further repairs by other reputable service providers.Management's Responsiveness: The responses from management, particularly from Gary Rugg, did not reassure unhappy customers. Many reported dismissive or aggressive communications when they sought clarifications or further assistance regarding their issues, which contributed to a further erosion of trust.Competitor Comparisons: Many reviews included references to other plumbing businesses that provided a much better experience, suggesting that G M R Construction Services is significantly failing in comparison to its competitors in both performance and customer service. In conclusion, the reviews for G M R Construction Services paint a picture of a company struggling with fundamental aspects of customer engagement and service quality, leading to an overwhelmingly negative perception among its clientele. Read less