Culbert Construction & Plumbing

The reviews for Culbert Construction & Plumbing indicate a split in customer satisfaction, highlighting a range of experiences. The first review discusses serious concerns, including safety issues (a gas leak) and multiple code violations, which are critical for plumbing services. The customer felt compelled to make repeated calls to rectify the issues, suggesting a lack of responsive customer ser... Read more

The reviews for Culbert Construction & Plumbing indicate a split in customer satisfaction, highlighting a range of experiences. The first review discusses serious concerns, including safety issues (a gas leak) and multiple code violations, which are critical for plumbing services. The customer felt compelled to make repeated calls to rectify the issues, suggesting a lack of responsive customer service and follow-through on the part of the company. This experience led to strong negative sentiments, with a clear recommendation against Culbert's services due to the severe nature of the problems faced. In stark contrast, the second review is overwhelmingly positive. The customer describes an urgent situation where a blockage was swiftly attended to on a Saturday, reflecting a commendable level of customer service for after-hours needs. The mention of effective cleanup left an impression of professionalism and care, contributing to a strong likelihood that the customer would return for future needs. The common findings indicate that there may be inconsistencies in service quality and customer experience at Culbert Construction & Plumbing. Specifically, issues of responsiveness and a quality assurance process may need to be addressed, as they seem to influence customer perceptions significantly. While there are indications of a highly competent team, as suggested by the positive review, the negative review severely tarnishes the overall reputation, indicating that improvements are necessary to achieve a more consistent service standard across all customer interactions. Read less