Coast Plumbing

The reviews for Coast Plumbing illustrate a diverse range of experiences. Positive feedback frequently focuses on the quality of the technicians, particularly one named Brian, who received accolades for his thoroughness, professionalism, and effective communication. Customers appreciated his ability to solve issues efficiently without upselling unnecessary services, leading to increased trust and ... Read more

The reviews for Coast Plumbing illustrate a diverse range of experiences. Positive feedback frequently focuses on the quality of the technicians, particularly one named Brian, who received accolades for his thoroughness, professionalism, and effective communication. Customers appreciated his ability to solve issues efficiently without upselling unnecessary services, leading to increased trust and satisfaction. Conversely, negative reviews notably center on perceived pricing issues and customer service mishaps. One customer reported a significantly inflated charge for a minor plumbing task, feeling that the company was attempting to overcharge. Additionally, there was a significant complaint regarding appointment cancellations and unprofessional communication, which left customers feeling frustrated and unsupported. Moreover, an interesting aspect of the reviews included some sentiments about the company's branding, illustrated by the incident involving an upside-down American flag on a technician's uniform. While this may seem trivial, it prompted mixed reactions related to politics and professionalism, further coloring customer perceptions. Overall, while Coast Plumbing has strong capabilities in terms of technical skill and customer interaction, they need to enhance their customer service protocols and ensure transparent pricing to foster more uniformly positive experiences. The company received both praise and criticism, indicating an immediate need for attention to certain operational aspects to leverage their positive attributes more effectively. Read less