Castle Plumbing

Castle Plumbing has received mixed reviews over the past month, highlighting both commendable skills and serious concerns. Many customers appreciate Gus's quick responses, professionalism, and quality of work when plumbing issues are handled efficiently. However, there are significant criticisms regarding overcharging, lack of thoroughness, missed appointments, and negative experiences tied to hom... Read more

Castle Plumbing has received mixed reviews over the past month, highlighting both commendable skills and serious concerns. Many customers appreciate Gus's quick responses, professionalism, and quality of work when plumbing issues are handled efficiently. However, there are significant criticisms regarding overcharging, lack of thoroughness, missed appointments, and negative experiences tied to home warranty services. Some clients have expressed frustration with high costs and unexpected fees, particularly when linked to modifications or additional parts that were not clearly communicated upfront. While there are highly positive experiences praising timely service and effective repairs, the business overall faces scrutiny regarding transparency and reliability, leading to polarized reviews. --- In the analysis of the reviews, common themes emerge: 1. Professionalism and Expertise: Many customers commend Gus and his team for their professionalism, punctuality, and knowledge in handling various plumbing issues. Phrases like "quickly diagnosed the problem" and "went the extra mile" are frequently mentioned, highlighting their competence. 2. Quality of Work: Reviews often note the high quality of repairs performed, with several customers expressing satisfaction with both quick fixes and more complex tasks, such as water heater installations. Positive acknowledgments highlight their efficiency and thoroughness in finishing jobs correctly. 3. Cost Concerns: A recurrent theme is the dissatisfaction with pricing. Numerous reviews point out how customers feel they were charged excessively, especially for added services or properties of a typical installation. This sentiment aligns with remarks about transparency Read less