Rosenthal Plumbing

Positive Service Experiences: Many reviewers noted outstanding service from specifically named technicians, such as Jordan and Brad, highlighting their professionalism, friendliness, and thoroughness. Customers recognized their knowledge in diagnosing issues and appreciated efforts to keep them informed throughout the process. Positive experiences were frequently linked with specific jobs well don... Read more

Positive Service Experiences: Many reviewers noted outstanding service from specifically named technicians, such as Jordan and Brad, highlighting their professionalism, friendliness, and thoroughness. Customers recognized their knowledge in diagnosing issues and appreciated efforts to keep them informed throughout the process. Positive experiences were frequently linked with specific jobs well done, reinforcing the reputation of individual staff members.High Pricing and Upselling Issues: A significant number of reviews pointed out the high cost of services provided by Rosenthal Plumbing, often feeling overpriced compared to competitors. Some customers reported quotes that seemed excessively inflated for relatively simple jobs, leading to a perception of being upsold or pressured into unnecessary services. This has led to claims of customer exploitation and dissatisfaction regarding value for money.Issues with Follow-up and Communication: Several negative reviews express grievances about poor communication and follow-up. Customers reported instances of technicians not resolving issues effectively, leading to repeat visits and additional costs. A few noted unresponsiveness or delays in addressing their needs once the initial service was completed, which added to frustration.Mixed Reliability: While many customers appreciate the prompt response times, there are significant complaints about reliability, indicating that not all requests for service were fulfilled as promised. Some customers mentioned having to deal with recurring problems even after services were rendered.Uneven Quality of Work: While there are commendations regarding the quality of work, others report subpar repairs that resulted in further plumbing problems. Specific instances where technicians left jobs incomplete or performed work that eventually led to more complications point to inconsistencies in service quality.Community Engagement and Reputation: On a positive note, certain reviewers mentioned the local engagement and care of the business, indicating that the owner is responsive to feedback and concerned about customer satisfaction. Customers occasionally noted that the integrity of staff and willingness to address complaints could offset some frustrations, suggesting a desire for the business to improve. In conclusion, Rosenthal Plumbing has built a reputation for quality customer service and professional technicians, though inconsistencies in price transparency, upselling, and reliability pose significant challenges that affect overall customer sentiment. Read less