Geo H Wilson Contractors

The reviews indicate that customers have experienced both excellent service and significant frustrations when interacting with Geo H Wilson Contractors. Positive feedback often centers around specific technicians who are described as knowledgeable, professional, and courteous. For instance, Don and Eddy receive notable mentions for their efforts in resolving complex issues efficiently, while a lon... Read more

The reviews indicate that customers have experienced both excellent service and significant frustrations when interacting with Geo H Wilson Contractors. Positive feedback often centers around specific technicians who are described as knowledgeable, professional, and courteous. For instance, Don and Eddy receive notable mentions for their efforts in resolving complex issues efficiently, while a longstanding customer appreciates the consistency and reliability of the service crew. Conversely, negative sentiments frequently arise from issues related to customer service and billing. Some customers report feeling ignored or undervalued, particularly when they attempt to address concerns with service calls. Examples include a situation where a customer felt that excessive charges were applied and another who received a rude response from the receptionist when inquiring about charges. The frustration is compounded when work performed is perceived to be inadequate or improperly completed, such as the contentious installation of a water heater that reportedly did not meet code. Another common theme is the billing process, where customers argue that charges seem to inflate due to labor rates and the cost of dispatching technicians for multiple trips. While some customers find the services to be worth the investment, others feel that the pricing is excessive compared to the quality of service received, especially during emergency calls. Communication and transparency also emerge as critical issues, with customers stating that they received little explanation for service delays or billing structures. Instances where customers felt pressured to pay for poor service experiences further tarnish the reputation of the company. In summary, while Geo H Wilson Contractors has dedicated and skilled professionals who deliver commendable work, their customer service approach and pricing policies appear to need considerable improvement to elevate overall customer satisfaction and trust. Read less