Cardinal Construction

The reviews showcase two very distinct sides of Cardinal Construction's service. On one hand, several customers emphasize their positive experiences, citing prompt communication, professionalism, and well-executed renovation projects. Reviewers appreciate the ease of collaboration with Mel and her team's willingness to accommodate changes without significant additional costs. Terms like "fair pric... Read more

The reviews showcase two very distinct sides of Cardinal Construction's service. On one hand, several customers emphasize their positive experiences, citing prompt communication, professionalism, and well-executed renovation projects. Reviewers appreciate the ease of collaboration with Mel and her team's willingness to accommodate changes without significant additional costs. Terms like "fair price," "fantastic," and "top-notch" frequently appear, indicating high satisfaction with the final results and customer service. Conversely, the negative review highlights serious issues related to behavior and communication breakdown. This reviewer describes an unpleasant interaction with an employee, John, and expresses frustration with Mel's response to complaints, as well as issues with project changes and financial disputes. The fact that the reviewer resorted to legal measures underscores a significant negative experience that stands in stark contrast to the glowing remarks made by other customers. Common patterns in the reviews suggest that while the quality of work provided by Cardinal Construction is widely praised, interpersonal issues may arise with certain crew members, potentially impacting the overall customer experience. Positive feedback leans heavily on Mel's capabilities as a leader and contractor, reinforcing her reputation as a reliable professional. However, the negative experience indicates the essential need for addressing team conduct and ensuring a consistent standard of behavior across staff members. Overall, there is a strong recommendation for Cardinal Construction, particularly for those valuing quality renovations, with a cautionary note regarding employee interactions. Read less