Apollo Drain Service

Apollo Drain Service presents a mixed reputation based on recent customer experiences. While many customers appreciate the prompt and personal service provided by Phil, noting his honest approach and effective results, others express disappointment with the quality and accountability of the service, specifically citing issues with poor communication and unresolved problems. There is a contrast in ... Read more

Apollo Drain Service presents a mixed reputation based on recent customer experiences. While many customers appreciate the prompt and personal service provided by Phil, noting his honest approach and effective results, others express disappointment with the quality and accountability of the service, specifically citing issues with poor communication and unresolved problems. There is a contrast in experiences, with some praising the professionalism and affordability, while others highlight significant issues leading to further complications and dissatisfaction. Overall, the sentiment leans towards a lack of consistency in service quality. In detail, the reviews collected for Apollo Drain Service indicate a split in customer satisfaction. Some customers commend the owner, Phil, for his prompt response and down-to-earth approach, highlighting the personal touch and reliability in urgent situations, like the septic line clog handled efficiently on a Sunday. This customer shows appreciation for the affordability and the honest nature of their service. Conversely, another review takes a starkly different tone, revealing a negative experience with a different technician named Don. This customer faced frustration with unresolved plumbing issues, culminating in a significant water bill due to a leak that was not properly fixed on the first visit. The reviewer also criticized Don's lack of professionalism and responsibility, illustrating a concerning pattern of poor communication and service follow-up. Common findings among the reviews include themes of responsiveness, personal customer service, but also, significant inconsistency in service quality and accountability. While some customers feel confident and satisfied with the service provided, others struggle with lack of follow-through and unresolved issues, indicating a need for improvement in quality assurance and employee training. Read less