Apollo Drain & Rooter Service

Most reviews reflect a strong appreciation for Phil and the Apollo Drain & Rooter Service, with numerous customers praising him for his reliability, responsiveness, and quality of work. Many reviewers mention Phil's ability to handle plumbing issues efficiently, often arriving the same day for emergencies. His knack for providing DIY advice garnered appreciation from clients who felt empowered and... Read more

Most reviews reflect a strong appreciation for Phil and the Apollo Drain & Rooter Service, with numerous customers praising him for his reliability, responsiveness, and quality of work. Many reviewers mention Phil's ability to handle plumbing issues efficiently, often arriving the same day for emergencies. His knack for providing DIY advice garnered appreciation from clients who felt empowered and well-informed. A recurring theme is the trust customers place in Phil, who is often described as honest and knowledgeable. Long-term customers express confidence in his work, suggesting that they have developed a rapport with him over the years. The mention of repeat business and referrals from friends and family underscores a strong local reputation and community support for Apollo Drain & Rooter Service. However, there are notable criticisms that temper the overall positive sentiment. Some customers reported experiences of being overcharged or receiving poor communication, which led to frustration and disappointment. A few users specifically cited incidents of Phil's lack of follow-up, including missed appointments and nonresponse to calls. These issues contributed to adverse experiences and diminished trust for some clients who previously held favorable views. The overall sentiment is predominantly positive as many customers affirm their intention to continue using Apollo Drain & Rooter Service for their plumbing needs, reflecting a solid reputation amidst some worrying signs. Addressing the complaints regarding communication and pricing transparency could enhance their customer relations and service quality. Read less