Plumbing Authority

The reviews for Plumbing Authority present a mixed sentiment, oscillating between high praise and significant criticism. Many customers laud the company for their prompt response times, professionalism, and effective problem-solving abilities, praising technicians like Jacob, Brian, Mark, and others for their courteous and knowledgeable service. Compliments highlight skill in addressing emergencie... Read more

The reviews for Plumbing Authority present a mixed sentiment, oscillating between high praise and significant criticism. Many customers laud the company for their prompt response times, professionalism, and effective problem-solving abilities, praising technicians like Jacob, Brian, Mark, and others for their courteous and knowledgeable service. Compliments highlight skill in addressing emergencies, thorough explanations of plumbing issues, and efficient job completion. However, a notable portion of the feedback expresses dissatisfaction, particularly regarding accountability, excessive charges, and inadequate customer service when mistakes occurred. Insufficient communication from some of the staff has also contributed to a lack of trust among certain customers. Overall, while Plumbing Authority has established a strong reputation with many loyal clients, there remains a concerning tendency for error and poor customer handling during distressing situations. Read less