Review and analyze now for company Compass Plumbing and provide the analysis in the discussed format for the following reviews: '''I don't have a lot of experience dealing with plumbing companies but Eager at Compass Plumbing has set the bar really high. He is an honest, trustworthy, caring individual who values the quality of his work and his customer's satisfaction.
We had a tricky situation which took a few days to resolve but Eager was there every step of the way helping and guiding us to the best option. He went above and beyond to make sure the issue was resolved and that we were happy.
Not to mention, his pricing was very reasonable. I can't thank him enough for the incredible service he provided.
I will recommend Compass Plumbing to all my friends and family. If you're in the SCV area and looking for someone you can trust, call him!!! Thank you so much Eager, you're the best! Great service, very professional, and resolves issues promptly! The owner, Eager, is very nice and always explains what needs to be done.
I highly recommend Compass! I was assigned to Compass Plumbing by my home warranty for a leak in my master bathroom toilet and kitchen. We scheduled an appointment quickly.
The owner came to fix our plumbing issues. He was fast, knowledgeable, friendly, and professional.
We felt we were in good honest hands. We've had bad experience in the past with other plumbers and we were pleasantly surprised with Compass Plumbing.
I would use again. Thank you! Eager is very professional and can do the job.
He was on time and came at a moments notice when we needed additional service. The jobs he completed was installing a kitchen faucet and two toilets.
Thank you Sir. When it comes to your plumbing needs in Santa Clarita, Compass Plumbing is by far one of the best.
Our water heater gave out 12/30 so we went through First American home warranty to get it fixed. The first plumbing company we were assigned said they couldn't get there until 1/2.
Contacted first American and they switched us to Compass Plumbing. In the first 5 minutes of switching contractors Compass plumbing calls and says they'll be here in 15.
Although it couldn't be fixed that day, Compass Plumbing showed full visibility. Very knowledgeable in their area of expertise.
Very friendly and was willing to answer all of my questions! Their professionalism is the standard! Parts were ordered a date and time were set and everything was executed flawlessly. Cleaned up after themselves, which working with various contractors previously you wouldn't believe how messy some leave after finishing their job.
Will be referring Compass Plumbing to friends and family and personally requesting them through First American again if another plumbing issue occurs. Thanks again Eager, for your great work! Such a great experience with Eager from Compass Plumbing.
We talked on the phone and when he came to my house, I had a 3-piece install that was a total pain. He kept the price the same.
He worked for almost 3 hours. Work was awesome, fixtures looked great.
Very pleased. Eager is definitely my new plumber.thank you! I've had a wonderful experience with this plumber every time I called.
He is very kind, explains everything. He follows up and shows up on time.
Plus most importantly, he fixes the issue! Eager came and was very professional. He fixed 2 toilets and a leaky faucet.
He did an excellent job. I was a little surprised that AHS is finally sending competent contractors.
I will request for this company next time I need service done. Eager, the plumber from Compass plumbing is so kind, professional and fair.
We found him through our first American warranty but we now use him for everything! He has fixed issues with toilets, our faucets and installed a new water heater. His work is impeccable and when we had no hot water he literally fought for us with our warranty company to get our water heater ordered and replaced ASAP.
He always wears shoes covers and never leaves a mess. He is seriously the best! We have had compass plumbing a few times, and they are always great.
They always tell you what had occurred what's the best thing that you can do to not have reoccurrence. Are always on time, work done on a timely fashion.
Eager has helped us a couple times. He's always kind, honest, and a hard-working technician.
I recommend this company. Like many other reviews, I have a home warranty and Compass Plumbing came by the very same day.
I may mention that I opened a service ticket at 6:30 am and Eager came by at 10:30 am - talk about service! Eager was very friendly and professional. Problem was resolved and he informed me of the proper care and maintenance regarding the work that he performed on my kitchen sink.
I would highly recommend anyone (warranty or not) that has any plumbing problems to give then a call! We moved into our new house and discovered the dishwasher leaking through the air gap. Eager was able to troubleshoot and fix the issue quickly and effectively.
He was friendly and arrived promptly. Highly recommended! Best of the best.
Sent in the request through my warranty provider and compass showed the same morning and had the problems solved at noon. They are resourceful professionals that provide high quality and honest services.
From now on they are my go to plumbing service provider with or without my home warranty. So we have American home shield.
They paid for the water heater and the installation and hired a company called compass plumbing. Eager came out and was very reliable and notified us that they ordered the wrong water heater and put in the time and work to get the replacement swapped out for the right type for my grandma's mobile home.
He kept his word and said that he would do it the following Monday. Yesterday the new water heater was put in.
We did have to pay a lot of money but that was because Home Shield didn't cover the permit or codes, however he installed everything up to code and perfect. Definitely would recommend eager for any Plumbing needs.
We had a toilet flange failure and First American Home Warranty sent "Presidential Drain Cleaning and Plumbing" who told me they couldn't touch the toilet due to the fact that I had removed it from the "installed position." I asked First American for an exception and they told me to put the toilet back, which I did. They re-authorized Presidential to resume the service claim on a Monday afternoon, but Presidential did not answer/return my calls (twice per day) for the rest of the week - they simply abandoned me.
I requested a new service provider and was assigned Compass and boy what a difference. Even if there are delays/challenges, decent communication goes a long way.
Long story short, Eager followed through with communication and was kind and professional. He completed the job and did an excellent job.
Very grateful for professionals who demonstrate respect for the customer. Definitely recommend Compass - and highly discourage hiring Presidential.
I had an emergency last night and had to turn off the main water valve to our home leaving us without water. With 3 kids at home rushing to get ready for school this morning I had to haul buckets of water to each bathroom to flush the toilet and water bottles to brush teeth.
I couldn't imagine doing this routine again. I called this morning, and Eager arrived at our home early enough to help us with our plumbing issue.
He was very kind and explained what he was doing and what he did to fix the problem. I'm forever grateful to him and his company and will definitely keep them in mind for future issues.
So I only write teviews when I really truly feel that the person deserves a mention or shout out. I recently became a single mom of two toddlers.
My life is hectic... dishes, plates, toys everywhere.
Considering I wanted to "try" to save money I tried to go on YouTube and fix it myself lol which I will never do again. When I put in a request for Service, I asked this gentleman if he could possibly squeeze me in due to the fact that as a mom, I can't live without my sink.
Eager was at my place within the hour and was so pleasant and nice. He fixed the clogged pipe, also repaired a plastic piece that I seem to have broken while trying to do it myself and then also took the time out to go to his van and get me a larger pipe for my plumbing ( which he really didn't have to do) he could've just fixed it and left but in order to make the plumbing system better, he noticed that it would work better with a longer pipe.
Honestly, he was so friendly so pleasant quick easy and did things that I didn't even ask him to do. I would highly recommend this company just because of Eager.
I tried to give him a tip as he left, and he literally would not accept it because of my situation, which I thought was so humble and nice of him Thank you so much Eager! Both of our sinks were completely clogged and I couldn't get them unclogged so I started calling plumbers in the area. Compass Plumbing answered right away, gave me a GREAT quote (best I could find in the scv) for both sinks and was able to come out right away to fix them.
He had little booties he put over his shoes to walk around my house in which I appreciate because we have a baby. He was knowledgeable and super fast, ensuring I saw the sinks both drained perfectly before he left! Compass plumbing is great! They were assigned by the first American insurance as a second option to us, as by default they assigns every time to another plumber with whom we had bad experience.
Eager from compass plumbing attended my 2 claims which had different issues involving my 3 bathrooms. He detected the issues correctly and completed the job very neatly.
I am very satisfied with their service. I wish First American always assigns them to us for any plumbing issues.
We have a home policy and we have been given Eager to fix our plumbing issues several times. I am always so happy when he calls me to say he is coming to do the job.
He contacts me fast, made a time and turned up as agreed. He is my go to plumber whether I use my insurance or not.
He is professional, polite and tidy. No drama.
Gets the job done nice and quick. Quick service, fast repair and a very friendly technician.
He even taught me a little about toilet repair! You can't go wrong with these folks. 5 plus stars.
Eager was the best!! He was the second company that FAHM sent out since the first company was terrible. Eager came out same day I called FAHM (DURING THE HOLIDAYS) and FIXED my gas leak with the water heater.
He was so kind and extremely helpful. If you need a plumber, with home warranty or not, Eager is your guy! 10000000% recommended him and will continue to recommend him to my friends and family.
Compass Plumbing has gone over and above with his scope of work. Eager was very detailed, precise and efficient from the way he provided a second opinion trouble-shooting up to getting the job done.
He and his company deserves a 5-star review for all 3 categories- timeliness, professionalism and problem resolution. Compass Plumbing is by far the best in Santa Clarita.
I have been using them for a long time for all of my plumbing needs. You will always get a fair honest price and you can be sure that the work they do will be spot on.
Called home warranty when our water heater went out, Eager got in contact with us & was working on it within a couple hours. Eager, thank you again! We had a leaking toilet valve in the upstairs bathroom.
Called the home warranty and Eager from Compass Plumbing was assigned the work. I tried tightening the flange and It didn't help still dripping ughh.
Did not want to mess with the valve if it broke at the wall. Eager arrived promptly and stepping inside the door put on shoe booties to protect the carpet (nice) He located the problem, the line underneath the tank was leaking and the water was following the line to the valve and onto the carpet...
He finished the job in 5 minutes Eager was very polite, explained the issue & was prompt... I totally appreciated Eagers work habits / promptness and will use again in the future..
I highly recommend Eager from Compass Plumbing !! We call the home insurance and this company call couple minutes later and came on the same day, and fixed the problem very fast and professional , great professionalism, outstanding work Wife is happy .. means I'm happy This is the second time we had Compass out for a plumbing issue.
Both times the man was friendly, knowledgeable and did quality work. I have no problem recommending this company for your plumbing needs.
I plan to use them again when needed. Compass Plumbing was very knowledgeable and professional in their assessment of our plumbing issue.
This led to minimal cost to repair. I would definitely recommend using Compass Plumbing for all Plumbing needs.
My water heater started making some loud noises and in span of 48hrs began to leak profusely. To the point I was afraid my garage would flood.
Compass Plumbing took my concerns seriously and responded over the weekend to help me contain the water leak. Compass plumbing was so helpful and informative about my situation as I required a new water heater.
I would recommend them to anyone and plan to use their services again when in need. Eager ivanof from compass plumbing came to fix our kitchen and bathroom issues.
He was helpful, professional and very good at what he did. I highly recommend him.
We have to get a second opinion for the stoppage on our kitchen sink drain. Our home warranty sent Eager of Compass Plumbing.
Eager was able to clear the stoppage by just using longer snake. The initial plumber that was sent by the home warranty said the drain line was seriously clogged due to steel wool and roots and need it to be repaired or replaced.
We never use steel wool in our kitchen sink. I told them to use a longer snake and they said it will not work.
People will just find a way to take advantage of your problem. Compass Plumbing came as scheduled and started working on our kitchen drain and was able to clear it right away.
I highly recommend Compass Plumbing and will surely hire them again. An A+ rating for Compass Plumbing.
Eager correctly diagnosed my water heater problem and expertly replaced the heating sensor - which he actually carried in his well furnished truck. (multiple parts) Eager is a pesonable, thorough technitian who I highly reccomend.
Excellent service. Eager was extremely professional and went above and beyond.
He needed to turn off the water in my unit to fix the plumbing problem and was very considerate of my neighbors and me. He was on time, very kind, and extremely efficient.
He quickly fixed my problem (faucets not working properly) and a leak. He also was very communicative and called me the same day I put in my service request through first american.
I will definitely request Eager at Compass Plumbing again for any plumbing needs. It's rare to find such great service people.
I was very impressed. Thank you Eager! I had a new toilet installed and it was really wobbly.
Compass Plumbing came out and informed me the new toilet was installed on an old wax ring and was not bolted down. He was very thorough and explained every step and showed me.
Very friendly, efficient and neat. HIGHLY RECOMMEND Eager (the owner) was absolutely awesome! Quick response during busy holidays.
Taught us basic plumbing as he fixed our disposal issue. Best plumber I've had! I have had very mixed results using American Home Shield, but Compass Plumbing is fantastic.
They were able to come out the same day and fix my broken shower quickly. Our pipe in our front yard burst in the middle of the night and we had to shut off our water line.
We called Compass plumbing on a Sunday begging for him to just come and take a look since we hve 2 kids with no water at home. He came right away and fixed the pipe.
Gave us a quote before doing anything and let us decide without any pressure. I highly recommed this company.
Eager is terrific. I called because of a water heater issue and he was able to get to me within 24 hours so I didn't need to deal with a cold shower.
Very professional service. Highly recommend to all my friends & family.
I contacted my home warranty for plumbing issues for my shower and bathroom faucet and Compass was assigned to repair the problems. Eager came out in 48 hours and fixed the problems quickly and efficiently.
Very professional and courteous. Highly recommend.
Our shower head was leaking and we made a claim through our home warranty. We had 2 technicians come out before Compass and they all refused to do the job since our valve in our shower wasn't secured and they didn't want to try to replace the cartridge since it might break.
After it was assigned to Compass, Eager came out right away and was able to replace the cartridge within 20 minutes of being at my house. Usually you have to wait for the part to come in but he had one on hand and replaced it so I wouldn't have to wait.
He was kind and respectful and honest. I will 100% call them again for any issues I have! We called AHS and they sent Compass Plumbing.
Our technician was Eager who is amazing. He is very knowledgeable and is willing to take the time and explain what the problem is and how it should be fixed.
He takes pride in his work and it shows. His customer service is off the charts.
Will be referring family and friends to Compass plumbing because of the service we received from Eager!!! Thank you Eager for your hard work!! We appreciate all you did for us. Professional, reliable and not trying to constantly up sell constantly.
Makes reasonable suggestions.'''.
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