Castle Plumbers

A notable theme in the reviews is the polarized sentiment surrounding Gilbert's demeanor and customer interaction. On one hand, many customers praise Gilbert for his professionalism, say he is knowledgeable, and commend his ability to complete plumbing jobs efficiently and affordably. They appreciate his quick response times, especially during emergencies, which has resulted in multiple referrals ... Read more

A notable theme in the reviews is the polarized sentiment surrounding Gilbert's demeanor and customer interaction. On one hand, many customers praise Gilbert for his professionalism, say he is knowledgeable, and commend his ability to complete plumbing jobs efficiently and affordably. They appreciate his quick response times, especially during emergencies, which has resulted in multiple referrals praising his work ethic. Positive reviews frequently emphasize trustworthiness and the kindness shown during service calls. Conversely, a significant number of negative reviews are centered on Gilbert's perceived aggressiveness and rudeness, particularly in relation to billing and payment issues. Customers reported uncomfortable and aggressive interactions when attempting to settle invoices, with descriptions of Gilbert's demands and behavior leading to feelings of fear and concern. One reviewer recounted an encounter where Gilbert showed hostility over a delayed payment, leading them to feel unsafe and unwelcome. Additionally, there are allegations of ethical misconduct, such as charging for services that some felt should have been covered under prior agreements, particularly concerning elderly customers. In summary, Castle Plumbers exhibits a reputation that is both positively and negatively charged. The positive feedback highlights skilled work and reliable service, while the negative reviews emphasize significant shortcomings in customer service and communication. This duality suggests a need for Castle Plumbers to address their customer service approach and enhance communication, especially around billing practices, to ensure a more uniformly positive customer experience moving forward. Read less