New Pipes

The reviews for New Pipes are polarized, reflecting a mix of positive and negative customer experiences. On one hand, several customers praise specific technicians, highlighting their knowledge, professionalism, and quality of work. Instances of technicians like Myles, Ernesto, and Josh receiving commendations for their skills and customer interaction stand out, suggesting that some staff members ... Read more

The reviews for New Pipes are polarized, reflecting a mix of positive and negative customer experiences. On one hand, several customers praise specific technicians, highlighting their knowledge, professionalism, and quality of work. Instances of technicians like Myles, Ernesto, and Josh receiving commendations for their skills and customer interaction stand out, suggesting that some staff members provide a level of service that exceeds expectations. However, significant complaints involve the administrative side of the company, with allegations of overcharging, unprofessional behavior, and poor communication. Several customers express frustration over billing practices and scheduling issues, leading to dissatisfaction. Some experiences of alleged misconduct, such as unauthorized entry into homes and the mishandling of services, contribute to a rising sentiment of distrust. Overall, while there are noteworthy positive interactions, the multiple issues related to service integrity and customer service lead to a mixed sentiment towards the company's overall reliability. Detailed Analysis and Common Findings The reviews for New Pipes reveal a distinct division in customer sentiment. Positive experiences primarily revolve around dependable and skilled technicians who resonate well with customers. Technicians such as Myles, Ernesto, and Josh are frequently commended for their expertise and ability to communicate effectively with homeowners, allowing for thorough explanations of issues and reassuring customers during stressful plumbing emergencies. Many reviewers mention that these technicians arrive punctually and work efficiently, completing tasks with minimal disruption to the household. In contrast, the negative feedback often targets the company's business practices and customer service. A recurring theme is significant discontent surrounding billing practices, with multiple reviewers voicing concerns over perceived overcharges and unexpected expenses. Customers report being billed for longer hours than the time taken for services and feeling misled about costs during the initial communication. Complaints include experiences of felt dishonesty, particularly with 'free' service inspections that later incurred charges. Administrative responsiveness and customer support also face scrutiny, with delays in scheduling and communication lapses that leave customers feeling undervalued. Additionally, issues regarding the company Read less