Rooter Hero Plumbing & Air

The reviews highlight several recurring themes and sentiments among customers of Rooter Hero Plumbing & Air. Most notably, there is a strong concern regarding transparency in pricing. The advertised $79 drain cleaning service was perceived as misleading, with multiple customers feeling that they were subjected to unexplained additional charges. One review specifically mentioned being charged $375 ... Read more

The reviews highlight several recurring themes and sentiments among customers of Rooter Hero Plumbing & Air. Most notably, there is a strong concern regarding transparency in pricing. The advertised $79 drain cleaning service was perceived as misleading, with multiple customers feeling that they were subjected to unexplained additional charges. One review specifically mentioned being charged $375 for what was expected to be a straightforward service, leading to feelings of being misled and taken advantage of. Service reliability also emerged as a common issue. Customers reported delays in appointment times and a lack of communication regarding service windows. One reviewer noted they were contacted to see if a technician could arrive earlier than scheduled but eventually experienced a wait that extended well beyond the expected timeframe. These instances have contributed to an overall dissatisfaction with timeliness and reliability, suggesting systemic issues in scheduling and dispatch processes. In terms of customer service, there are serious concerns about the company's responsiveness to complaints. A reviewer mentioned receiving threats when attempting to address their grievances, indicating a troubling approach to customer relations. The perception of inadequate handling of issues has led many customers to express that they would not recommend or utilize the services of Rooter Hero Plumbing & Air in the future. Overall, the combination of pricing transparency issues, service reliability, and customer support deficiencies paints a concerning picture for potential and existing customers, pointing to areas that require significant improvement for the company to enhance customer satisfaction and trust. Read less