R J Carroll & Sons

Communication Problems: A significant number of reviews highlight a lack of effective communication. Complaints about unreturned phone calls, last-minute cancellations, and no-follow-ups after appointments were common themes. This indicates systemic issues in how the company manages its customer interactions.Unprofessional Behavior: Several reviewers described encounters with staff who exhibited r... Read more

Communication Problems: A significant number of reviews highlight a lack of effective communication. Complaints about unreturned phone calls, last-minute cancellations, and no-follow-ups after appointments were common themes. This indicates systemic issues in how the company manages its customer interactions.Unprofessional Behavior: Several reviewers described encounters with staff who exhibited rude or unprofessional behavior, notably during appointments. Complaints included dismissive attitudes from technicians and office staff, alongside reports of impolite responses to customer inquiries. This has led to a perception of a deteriorating corporate culture.Service Delivery Failures: Numerous customers mentioned dissatisfaction with the quality of service they received, with some noting that issues remained unresolved or were exacerbated after service visits. There are reports of technicians recommending unnecessary repairs or upselling services that the customers felt were unwarranted. Customers felt that they ended up fixing issues themselves post-service.Billing Concerns: Multiple reviews point to discrepancies in billing practices. Customers often reported being charged more than initially discussed or having unexpected fees added to their bills without consent or clear explanation. This has sparked distrust among clients regarding the transparency of pricing.Long-standing Reputation vs. Recent Reviews: Some customers acknowledged the company Read less