Kea Plumbing

Positive Experiences: A significant number of reviews laud Chris and other staff members for their professionalism, punctuality, and thoroughness. Customers reported positive interactions, with specific mentions of excellent communication, cleanliness during and after the work, and reasonable pricing. For instance, one customer highlighted how Chris managed to install two toilets seamlessly in und... Read more

Positive Experiences: A significant number of reviews laud Chris and other staff members for their professionalism, punctuality, and thoroughness. Customers reported positive interactions, with specific mentions of excellent communication, cleanliness during and after the work, and reasonable pricing. For instance, one customer highlighted how Chris managed to install two toilets seamlessly in under an hour. Such remarks point to a strong customer service ethos that some employees consistently uphold.Negative Feedback: In stark contrast, several clients recounted troubling experiences, including dissatisfaction with the service quality and unresolved plumbing issues. Key complaints involved lengthy job delays, failure to fix plumbing problems, and unprofessional behaviors, such as tracking dirt and fecal matter into homes and not wearing masks during the pandemic. One reviewer went as far as labeling a plumber a "pathological liar" for purportedly not addressing problems adequately.Inconsistency in Service Quality: The reviews indicate a lack of uniformity in service delivery. While some customers had outstanding experiences, others faced major frustrations, raising concerns about the training and reliability of all the staff members.Recommendations and Trustworthiness: Trust plays a considerable role in the reviews. Customers seemed more inclined to recommend specific plumbers (like Chris), reflecting their experiences with those individuals rather than the company as a whole. The contrasting experiences suggest that potential customers do well to inquire about which plumbers will be sent, as personal recommendations within the company seem to vary greatly.Promise of Future Business: Despite the conflicting sentiments, many customers express a willingness to return or recommend Kea Plumbing, especially if they can request specific technicians like Chris. The favorable impressions left by some employees indicate a foundation upon which the company can build stronger, more consistent service. Overall, Kea Plumbing appears to have competent staff members capable of delivering excellent service, but significant improvements are needed regarding the reliability and training of all employees to align the overall customer experience with the exceptional service seen from select individuals. Read less