Edward

Overall, reviews for Edward's Enterprises convey strong sentiments about the quality of craftsmanship and the professionalism exhibited by their technicians. Many customers were pleased with the time-efficiency of the service and the results delivered, citing specific projects where technicians managed to exceed expectations in a timely manner. Positive mentions of friendly and knowledgeable staff... Read more

Overall, reviews for Edward's Enterprises convey strong sentiments about the quality of craftsmanship and the professionalism exhibited by their technicians. Many customers were pleased with the time-efficiency of the service and the results delivered, citing specific projects where technicians managed to exceed expectations in a timely manner. Positive mentions of friendly and knowledgeable staff frequently recur, suggesting a workforce that is both competent and focused on customer satisfaction. However, significant issues arose regarding the company's pricing structure, particularly the initial $99 consultation fee, which some customers perceived as excessive for minor jobs. There was a consistent mention of the $190 hourly rate with a minimum billing of three hours, which provoked instances of dissatisfaction among customers who felt that they were being charged disproportionately for simple tasks. Complaints pointed out a perception of "rip-off" tactics and lack of transparency in quoting processes, leading to feelings of frustration and mistrust. Some customers who requested specific services ended up incurring unexpected costs that did not align with initial estimates, amplifying negative experiences. Several reviews also highlighted inconsistencies in customer service; while many praised the friendly technicians, there were instances where administrative follow-ups and responsiveness to feedback left much to be desired. Delays in appointments and inadequate resolution of initial issues also contributed to negative feedback about overall service reliability. On a positive note, customers applauded the company's willingness to revisit and rectify jobs when prior work did not meet expectations, showcasing a commitment to ensuring customer satisfaction. This proactive approach has helped foster loyalty among certain customers who expressed intentions to return for future projects, indicating that despite some negative experiences, a portion of the clientele sees potential in the company's service capabilities. In conclusion, Edward's Enterprises showcases a dual narrative; while many clients appreciate the expertise and quality of work, there exists a significant concern regarding pricing clarity and overarching customer service experiences that the company could address to enhance overall customer satisfaction. Read less