Drain Pros

The primary themes emerging from the review reflect a troubling customer service experience. The reviewer describes feeling overcharged and neglected, particularly regarding the warranty service for an HVAC unit, demonstrating a pattern of perceived dishonesty and lack of accountability from Drain Pros. The aggressive language and rude demeanor exhibited by Brad further compounded the negative exp... Read more

The primary themes emerging from the review reflect a troubling customer service experience. The reviewer describes feeling overcharged and neglected, particularly regarding the warranty service for an HVAC unit, demonstrating a pattern of perceived dishonesty and lack of accountability from Drain Pros. The aggressive language and rude demeanor exhibited by Brad further compounded the negative experience, showcasing a serious breakdown in customer relations. Another notable finding is the critical importance of effective communication, which was markedly absent in this case. The customer was left without cooling for an extended period, underscoring a failure on the part of Drain Pros to keep their clients informed. This lack of responsiveness not only contributed to the customer Read less