Able Restoration

The reviews illustrate a comprehensive overview of Able Restoration's recent performance, showcasing both the strengths and weaknesses reported by customers. Strengths Identified:Quality of Work: Multiple reviews commend the quality and efficiency of the restoration work. Customers noted satisfaction with procedures, especially in cases dealing with water damage and emergency repairs.Professional... Read more

The reviews illustrate a comprehensive overview of Able Restoration's recent performance, showcasing both the strengths and weaknesses reported by customers. Strengths Identified:Quality of Work: Multiple reviews commend the quality and efficiency of the restoration work. Customers noted satisfaction with procedures, especially in cases dealing with water damage and emergency repairs.Professional Staff: Robert Howe stood out in several reviews as a highly professional and reliable contact for customers. His ability to communicate effectively and manage projects earned him high marks.Thorough Cleanup Processes: Reviews emphasized the meticulous nature of the cleanup process, minimizing disruptions during major repairs, which significantly contributed to customer satisfaction. Weaknesses Identified:Customer Service Issues: A recurring theme in the feedback is the poor customer service experience post-job completion. Customers reported rude interactions, lack of follow-up, and dissatisfaction with how inquiries regarding estimates were handled.Pricing Complaints: Several reviewers expressed dissatisfaction with the company's pricing structure, particularly the high fees for estimates which range from $200 to $500. This has led some to reconsider using their services again.Inconsistent Contracting: There were complaints regarding the duration of repairs and the quality of subcontractors. Some customers highlighted delays and issues with finishing touches, such as mismatched paint and poorly executed reupholstery. Overall, while Able Restoration has demonstrated the capacity for high-quality restoration and effective project management under specific staff, they face considerable challenges in maintaining customer satisfaction through consistent service and transparency in pricing. Addressing these issues could lead to improved reviews and a stronger reputation in the restoration industry. Read less