Plumbing Concepts

The reviews for Plumbing Concepts highlight a clear dichotomy between the appreciation for the plumbing services offered and substantial dissatisfaction regarding the administrative handling of customer accounts.Quality of Work: Long-standing customers, like David, have expressed unwavering trust in the quality of work provided by Jesse and his team. They describe the plumbing services as reliable... Read more

The reviews for Plumbing Concepts highlight a clear dichotomy between the appreciation for the plumbing services offered and substantial dissatisfaction regarding the administrative handling of customer accounts.Quality of Work: Long-standing customers, like David, have expressed unwavering trust in the quality of work provided by Jesse and his team. They describe the plumbing services as reliable, detailing experiences without any service callbacks due to poor work. This establishes a strong positive sentiment towards the craftsmanship and professionalism of the fieldwork.Issue with Billing Practices: The crux of the negative feedback focuses on surprising and late billing practices. One reviewer detailed receiving a substantial bill two years post-completion of work, leading to frustration over the lack of timely communication and poor record-keeping. This reflects a sentiment of distrust and dissatisfaction concerning customer relations and accounting practices.Customer Service Concerns: Multiple reviews mention negative interactions with the office staff, particularly with one representative who was deemed rude and unhelpful. Comments reference being treated poorly when questioning or disputing the bills, leaving customers feeling alienated. Such experiences indicate a significant gap in the customer service aspect of the business, overshadowing the technical work provided by the plumbers. In conclusion, while Plumbing Concepts excels in delivering trustworthy plumbing solutions, they are clearly facing challenges in their billing systems and customer service approach. This combination could jeopardize future business if not resolved, as positive word-of-mouth generated by skilled workmanship is undermined by poor administrative practices and customer service experiences. Read less